FAQ

🛍️ Ordering

Q: How do I place an order?
A: Browse our Catalog, select the item you want, choose size/color (if available), then click “Add to Cart” and complete checkout.

Q: Can I modify or cancel my order after placing it?
A: We process orders quickly. If you need to change or cancel something, contact us as soon as possible via the Contact page — we’ll see if it can still be updated.

🚚 Shipping & Delivery

Q: What shipping options are available?
A: We offer free shipping promotions (check homepage banner). Available shipping methods and delivery times will be shown at checkout.

Q: How long does delivery take?
A: Standard delivery typically takes 4–8 days from dispatch (times may vary by location).

Q: Do you ship internationally?
A: Shipping destinations depend on your store settings. If you don’t see your country at checkout, contact us to check availability.

Q: How can I track my order?
A: After your order ships, you’ll receive tracking details by email or SMS (if entered at checkout).

💳 Payments

Q: What payment methods do you accept?
A: We accept various payment options available at checkout (credit/debit cards and any local/e-wallet options you’ve enabled).

Q: Is my payment secure?
A: Yes — all payments are processed through secure, encrypted gateways to protect your information.

🔄 Returns & Exchanges

Q: What is your return policy?
A: You can request a return or exchange within our specified policy window (e.g., 7–30 days depending on your settings). Items must be unused and in original packaging.

Q: How do I return a product?
A: Contact us through the Contact page to get the return instructions and address.

Q: Will I get a refund or store credit?
A: Refunds or credits depend on your store’s return policy and the reason for return. Refunds are processed once the item is received and inspected.

👕 Product Information

Q: Are product sizes accurate?
A: We provide size options on each product page. For best fit, refer to the size chart (if available) or contact us with sizing questions.

Q: Do products come with care instructions?
A: Yes — care details are included in the product description or on the label.

❓ General Questions

Q: How can I contact customer support?
A: Use the Contact link in the menu to send us a message — we’ll reply as soon as possible.

Q: Do you offer discounts or promotions?
A: From time to time we run promotions (like free shipping banners on the homepage). Subscribe to our newsletter or follow us for updates!

📋 Still Need Help?

If your question isn’t answered above, feel free to reach out through the Contact page — we’re happy to assist!